Starkey is not in the business of dealing directly with the consumer. Normally, their products are only available through audiologists, and the audiologist is responsible for making sure the user is satisfied. I have two pair of Starkey analogs, and have been generally very pleased with them. Was talking with a different audiologist (not my guy) last weekend, and she told me that Starkey is moving away from analog products to all digital. I have never worn their digitals, but have discussed them with guys who have tried both digital and analog, and the preference is for analog.
Re Starkey customer service, Starkey is based (I think) in Minnesota, but the Magnum Ear (shooter's plugs) are made in their Texas facility. Most of the folks at the corp HQ don't even know the Magnum Ear product exists. Try calling Mark Berger at Starkey in MN, 800-328-8602. He should be able to take care of your issues.
